NN/g UX Podcast

The Nielsen Norman Group (NNg) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, and tips for building truly great user experiences. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com

49. Design Leadership & Org Design (feat. Peter Merholz, co-author of Org Design for Design Orgs)
Apr 18, 2025 – 00:43:19
48. What is Object-Oriented UX (feat. Sophia Prater, Rewired UX)
Mar 21, 2025 – 00:41:31
47. Designing AI Experiences: What to Consider (feat. Caleb Sponheim PhD, NN/g)
Feb 21, 2025 – 00:39:39
46. Getting Strategic About Research (feat. Kate Towsey, author of Research that Scales)
Jan 24, 2025 – 00:50:07
45. Choosing Better User Impact Metrics (feat. Connor Joyce, Author & Behavioral Scientist)
Dec 20, 2024 – 00:42:11
44. AI & UX Research (feat. Savina Hawkins & Caleb Sponheim)
Nov 26, 2024 – 00:39:26
Bonus: Journey-Centric Design: The Evolution of UX Design Operations (feat. Kim Flaherty, NN/g)
Oct 25, 2024 – 00:36:45
43. Responsible AI (feat. Paige Lord, Sr. Product Marketing Manager at GitHub)
Oct 11, 2024 – 00:37:16
42. Icons that Work (feat Kate Kaplan, Insights Architect @ NN/g)
Sep 13, 2024 – 00:35:27
41. UX Accessibility and Designing for Neurodiversity (feat. Stéphanie Walter)
Aug 23, 2024 – 00:36:51
40. Managing Priorities (feat. Harry Max, author and managing partner at Peak Priorities LLC)
Jul 19, 2024 – 00:44:10
39. Cross-Cultural UX Research (feat. Feifei Liu, International UX Researcher)
May 10, 2024 – 00:29:04
38. User Interviews (feat. Steve Portigal, Research Consultant and Author)
Apr 11, 2024 – 00:45:43
Bonus Episode: Design’s Role as AI Expands (Feat. Don Norman and Sarah Gibbons, VP at NN/g)
Mar 28, 2024 – 00:33:19
37. XR: Improving Learning Outcomes
Mar 1, 2024 – 00:32:15
36. AI & UX: Innovations, Challenges, and Impact
Feb 16, 2024 – 00:45:22
35. Wireframing & Prototyping (feat. Leon Barnard, Content Manager, Balsamiq)
Feb 2, 2024 – 00:37:11
34. Data-Driven Decision-Making and Intranet Design (feat. Christian Knoebel and Charlie Kreitzberg, Princeton University)
Jan 5, 2024 – 00:43:24
33. Tracking UX Progress with Metrics (feat. Dr. John Pagonis, UXMC, Qualitative and Quantitative Researcher)
Dec 4, 2023 – 00:44:06
Quick Update: Episodes Now On YouTube!
Oct 13, 2023 – 00:02:06
32. Conducting Research with Employees (feat. Angie Li, UXMC, Senior Manager of Product Design at Asurion)
Sep 8, 2023 – 00:43:15
31. Service Design 101 (feat. Thomas Wilson, UXMC, Senior Principal Service Designer & Strategist)
Aug 11, 2023 – 00:37:18
30. Stakeholder Relationships (feat. Sarah Gibbons, Vice President at NN/g)
Jul 7, 2023 – 00:32:08
29. UX Mentorship (feat. Tim Neusesser, UX Specialist at NN/g, and Travis Grawey, Director of Product Design at OfficeSpace)
Jun 2, 2023 – 00:36:21
28. Games User Research (feat. Steve Bromley, author and games user researcher)
May 5, 2023 – 00:34:23
27. Customer Journey Management (feat. Kim Salazar, Sr. UX Specialist at NN/g and Jochem van der Veer, CEO/Co-Founder of TheyDo)
Apr 8, 2023 – 00:41:12
26. The Evolution of UX (feat. Dr. Jakob Nielsen, Co-Founder & Principal, NN/g)
Mar 3, 2023 – 00:32:56
25. Discount Usability: Expert Reviews and Heuristic Evaluations (feat. Evan Sunwall, UX Specialist, NNg)
Feb 3, 2023 – 00:35:54
24. Artificial Intelligence: What Is It? What Is It Not? (feat. Susan Farrell, Principal UX Researcher at mmhmm.app)
Jan 6, 2023 – 00:35:35
23. Building Better Products with a Better Mindset (feat. Ryan Hudson-Peralta, Principal Experience Designer at Rocket Homes)
Sep 30, 2022 – 00:27:02
22. UX, Big Data, and Artificial Intelligence (feat. Kenya Oduor, Ph.D., founder of Lean Geeks)
Aug 12, 2022 – 00:31:32
21. Making Your Visual Designs Work Harder For You (feat. Kelley Gordon, Digital Design Lead at NN/g)
Jun 3, 2022 – 00:34:42
20. What Makes a "Good" UX Professional?
Apr 19, 2022 – 00:33:05
19. Designing a UX Career (feat. Sarah Doody, Founder of the Career Strategy Lab)
Mar 18, 2022 – 00:47:11
18. Presenting UX Work in a Compelling Way (feat. David Glazier, Senior Staff UX Designer at Illumina)
Feb 4, 2022 – 00:33:03
17. User Research Trends: What's Changed and What Hasn't (feat. Erin May and JH Forster, hosts of Awkward Silences)
Jan 7, 2022 – 00:34:28
16. What's up with DesignOps? (feat. Kate Kaplan, Insights Architect at NN/g)
Dec 13, 2021 – 00:30:12
15. The Metaverse, Blockchain, and UX (feat. Geoff Robertson, Founder & UX Specialist at Chockablock)
Nov 8, 2021 – 00:59:04
14. Keeping Product Visions User-Centered (feat. Anna Kaley, UX Specialist at NN/g)
Oct 14, 2021 – 00:30:56
13. Special Edition: What's the "UX hill" you would die on?
Oct 8, 2021 – 00:16:56
12. ResearchOps (feat. Kara Pernice, Sr. VP at NN/g)
Jul 2, 2021 – 00:32:09
11. Solo UX: How to Be a One-Person UX Team (feat. Garrett Goldfield, UX Specialist at NN/g)
Jun 4, 2021 – 00:30:21
10. On Delight, Emotion, and UX - Flipping the Script with UX Specialists Therese Fessenden & Rachel Krause
May 7, 2021 – 00:29:27
9. You Are Not the User: How the the False Consensus Effect Can Lead Good Design Astray (feat. Alita Joyce, UX Specialist at NN/g)
Apr 2, 2021 – 00:29:00
8. Thinking Beyond Interactions: Omnichannel Experiences and CX (feat. Kim Salazar, Sr. UX Specialist at NN/g)
Mar 5, 2021 – 00:29:33
7. Lessen Digital Misery with Complex Apps (feat. Page Laubheimer, Sr. UX Specialist at NN/g)
Feb 5, 2021 – 00:30:14
6. Ethics in UX (feat. Maria Rosala, UX Specialist at NN/g)
Jan 1, 2021 – 00:27:09
5. ROI: The Business Value of UX (feat. Kate Moran, Sr. UX Specialist at NN/g)
Dec 4, 2020 – 00:26:53
4. Creativity During a Crisis (feat. Aurora Harley, Sr. UX Specialist at NN/g)
Nov 6, 2020 – 00:30:21
3. UX Careers: Growing in (and out of) Your Current Role (feat. Rachel Krause, UX Specialist at NN/g)
Oct 9, 2020 – 00:24:49

Recent Reviews

Cornhell2005

NFTs are the future

This was my first episode and it really does not age well.
AnnaMMMAKES_

Love it BUT!!!!

I really enjoyed this episode and got a lot out of it BUT the way they speak about salary is INCREDIBLY privileged. Being able to look beyond salary is a privilege many folks do. Not. Have. Especially right now!!! Many career switchers are likely uprooting their lives due not only to frustration but because they’re in pursuit of a better future for themselves. It does those who are careens switching a disservice to speak about salary in such abstract terms as if it’s something we’re “fixating on unnecessarily” and not because money isn’t equal to SURVIVAL in our country right now. Money (or lack of it) costs people DEARLY and it’s hurtful to speak about it like it’s some kind of perk.
Mrscooper13

On point

In the episode, “Sarah Doody, UX Researcher, Experience Designer, and Founder of the Career Strategy Lab, shares her thoughts on how UX professionals can design their ideal careers, whether they’re in the market for a new role or not.” She was so on point! Love it. I maybe a great communicator, but not always about myself!
RomyYang

Super helpful

Not only can learn the cutting-edge trend about the UX, but also can learn some interview skill.
targetUser

Excellent

Therese is amazing. So smart, talented.
Adarcus

Valuable takeaways every time 🧠

UX industry, meet your new favorite podcast! Therese has created an incredible resource for you with NN/g UX. Hear from industry experts as they discuss challenges, present solutions, and share their insights into what’s next!
Lucy_Lulu_Lucia

Refreshing!

As someone who’s been working on my career switch to UX for a couple of years, I was delighted to hear this program’s honest but encouraging tone. In the “UX Career Pathways” ep, they spoke about the need to cultivate more UX talent, not lock people out! They specifically emphasized that “gatekeeper” types should be helping more junior practitioners grow, and the legitimacy of many different backgrounds. Happy to keep learning and growing with the help of NNg! Excellent podcast.
Dpbrasil

Love it!

This is my favorite UX podcast, topics discussed here have helped me in interviews, so thank you! Lol I would love if episodes went out more often, doesn’t have to be interviews if that’s too much to set up weekly, could even just discuss interesting articles that are published.
EfCast

Excellent podcast

More episodes please. Can’t get enough of it.
technodynamic

A podcast I am looking forward to

This is the first of many I would love to see come from NN/g. Jacob was a great first podcast! Keep em coming!
RTF33

Excellent!!

Can't wait for more episodes!